Refund & Return Policy

01. Refund Eligibility

• Refund requests must be submitted within 15 days of the confirmed delivery date.
• Product must be at least 80% unused (i.e., you have used it once or twice to test it).
• Original packaging should be intact where possible.
• Proof of purchase (order reference number) is required.
• Damaged or defective products are eligible for a full refund or free replacement — no return required.

02. How to Request a Refund

Simply reach out to us through any of the following channels:

Please include your Order Reference Number, a brief reason, and photos of the product (if damaged or defective).

03. Refund Processing Time

• Once your return request is approved, refund is processed within 3–5 business days.
• For Cash on Delivery (COD) orders, refunds are issued via JazzCash, EasyPaisa, or bank transfer.
• For bank transfer orders, the refund is sent directly to the original payment account.

04. Replacement Policy

If your parcel arrives damaged, leaked, or defective, we will send you a free replacement bottle at no cost. Simply send us a photo via WhatsApp and we will dispatch the replacement within 2 business days.

05. Non-Refundable Situations

• Requests submitted after 15 days of delivery.
• Products that have been more than 80% used.
• Dissatisfaction due to results — hair growth requires consistent use over 8–12 weeks; we encourage completing the full regimen.
• Orders where the customer provided an incorrect delivery address.